Billing Terms and Conditions

Last updated: April 2026

Accepted Payment Methods

We accept the following secure payment methods:

Shop Pay
Visa
Mastercard
American Express
Maestro
UnionPay
Apple Pay
Google Pay
Klarna

All payment methods are processed securely through our encrypted payment gateway.

Payment method information must be consistent across all pages of our website.

Currency

All transactions are processed in British Pounds Sterling (GBP). If your payment method is issued in a different currency, your bank or card issuer will apply their current exchange rate and may charge conversion fees. Please contact your financial institution for details on currency conversion rates and international transaction fees.

Payment Processing and Authorisation

When You Will Be Charged: Your payment method will be authorised at the time of order placement, and funds will be captured immediately upon order confirmation.

Authorisation Holds: Some banks may place a temporary authorisation hold on your account when you place an order. This is not an actual charge and will typically be released within 3 to 5 business days if the order is cancelled or modified.

Payment Security: Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your payment information. All checkout pages are HTTPS-secure.

Pricing Transparency

Total Cost Disclosure: The total cost of your order, including any applicable taxes and shipping costs, will be clearly displayed at checkout before you confirm your purchase.

Price Consistency: Prices displayed on product pages, in shopping carts, and at checkout will always match. We do not add unexpected fees during the checkout process.

Accuracy: The price charged will match the price displayed on Google Shopping listings and our website at the time of purchase.

Taxes

The total price you pay at checkout is the final price for your order. Any applicable taxes are included in the checkout total and shown before you place your order. No additional charges are due on delivery.

Payment Authorisation

By providing your payment information, you authorise us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees. You confirm that you are the authorised user of the payment method and that the information provided is accurate and complete.

Failed or Declined Payments

If your payment is declined or fails for any reason:

We will not process your order until valid payment is received. You will receive an email notification requesting updated payment information. We reserve the right to cancel your order if payment is not successfully processed within 48 hours of order placement. We are not responsible for overdraft or insufficient fund fees charged by your bank.

Payment Disputes and Chargebacks

If you have a billing concern, we ask that you contact us first at info@elvoraco.com to resolve the issue before initiating a chargeback with your bank. We are committed to resolving billing disputes fairly and promptly.

Unauthorised chargebacks may result in:

Account suspension Reporting to fraud prevention agencies Legal action to recover fraudulent chargeback fees and merchandise costs

Refund Processing

Refund Method: All refunds will be issued to the original payment method used for the purchase.

Refund Timing: Refunds will be processed within 10 business days of return approval to your original payment method.

Partial Refunds: In cases where only part of an order is returned, refunds will be calculated accordingly.

Payment Information Storage

Shop Pay: If you choose to use Shop Pay, your payment information may be stored securely by Shopify's payment system for faster checkout on future purchases.

Klarna: Payments processed through Klarna are subject to Klarna's terms of service and privacy policy.

PCI Compliance: We maintain Payment Card Industry Data Security Standard (PCI DSS) compliance to ensure your payment data is handled securely.

Store Name: Elvora
Operated by: Ecom Dynasty Ltd
Company Number: 17092533
Address: Office 9278af, 182-184 High Street North, Area 1/1, East Ham, London E6 2JA, United Kingdom
Email: info@elvoraco.com
Phone: +44 7520 654517
Website: https://elvoraco.com
Opening Hours: Monday to Friday, 9:00 AM to 6:00 PM GMT
Response Time: Within 24 hours during business days

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