Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern how you use the Elvora website and purchase products from us. By browsing our site, placing an order, or using any part of our services, you agree to these Terms along with our Privacy Policy, Shipping Policy, and Returns and Refunds Policy.

If you do not agree, please do not use our website.

Who We Are
This website is operated by Elvora, the trading name of Ecom Dynasty Ltd. When we say "we," "us," or "our" throughout this site, we mean Elvora. These Terms apply to everyone who uses the website, including visitors, customers, and anyone who interacts with our content or services.

Business Details

Store Name: Elvora
Operated by: Ecom Dynasty Ltd
Company Number: 17092533
Address: Office 9278af, 182-184 High Street North, Area 1/1, East Ham, London E6 2JA, United Kingdom
Email: info@elvoraco.com
Phone: +44 7520 654517
Website: https://elvoraco.com
Opening Hours: Monday to Friday, 9:00 AM to 6:00 PM GMT
Response Time: Within 24 hours during business days

Who Can Use This Website
By using our site, you confirm you are at least 18 years old or have permission from a parent or legal guardian.

You agree to use our website only for lawful purposes. Breaching these Terms may result in your access being suspended or terminated.

Pricing and Payment
All prices are displayed in GBP (British Pounds) unless otherwise stated.

Any applicable taxes, duties, or fees will be clearly shown at checkout before you complete your purchase. We reserve the right to adjust prices, offers, or product availability at any time without prior notice.

You agree to provide accurate and complete payment information. Payment is processed when your order is confirmed. We reserve the right to refuse or cancel orders where we suspect fraud, unauthorised transactions, or pricing errors.

Orders and Delivery
Orders are processed within 1 to 3 business days. Delivery to the United Kingdom takes 8 to 15 business days. Full delivery timelines and conditions are set out in our Shipping Policy.

You are responsible for entering a correct delivery address. We cannot accept responsibility for delays, losses, or failed deliveries caused by incorrect or incomplete address details.

Returns and Refunds
You have the right to return your purchase within 30 calendar days of receiving it, provided the item is in new or gently used condition (opened only to assess the product's nature, characteristics, and functioning). Items must be returned with all original packaging and accessories.

Return shipping is the customer's responsibility unless we sent the wrong or a defective product. Refunds are processed within 10 business days after we receive and inspect the returned item.

Some items may not be eligible for return. Full details are in our Returns and Refunds Policy.

Warranty and Product Issues
If a product arrives defective, damaged, or not as described, contact us at info@elvoraco.com with a description of the issue and supporting photos or video.

Depending on the situation, we may offer a replacement or refund in line with your statutory consumer rights.

This does not cover damage from misuse, accidents, improper handling, normal wear, or failure to follow product care instructions.

Content Accuracy
We work to keep product descriptions, images, and pricing accurate and current. However, errors can occasionally occur. We reserve the right to correct mistakes at any time without notice.

Product descriptions on this website are for informational purposes only. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual experiences may vary.

External Links
Our website may contain links to third-party sites or tools we do not control. We are not responsible for their content, accuracy, or privacy practices. Use them at your own discretion.

Your Responsibilities
When using our site, you agree to:

Provide truthful personal, billing, and delivery information Only use payment methods you are authorised to use Not engage in fraud, abuse, or any activity that disrupts the website Not attempt to interfere with the security or functionality of our services

Limitation of Liability
Nothing in these Terms limits your statutory consumer rights.

Beyond that, and to the extent permitted by law, Elvora is not liable for indirect, incidental, or consequential damages. Our liability is limited to damages caused by intent or gross negligence, unless the law requires otherwise.

Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, supply chain disruptions, or infrastructure failures.

Termination
These Terms stay in effect unless terminated by either party. We may suspend or terminate your access immediately if you breach these Terms or engage in harmful or unlawful behaviour.

Governing Law
These Terms are governed by the laws of England and Wales. If you are a consumer in the United Kingdom, you retain the mandatory protections provided by your local consumer laws, including the Consumer Rights Act 2015. If you are a consumer in the European Union, you also retain the mandatory protections provided by your local consumer laws.

We encourage you to contact us at info@elvoraco.com to resolve any issues before pursuing formal action.

Severability
If any part of these Terms is found to be invalid or unenforceable, the rest remains in full effect.

Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Returns and Refunds Policy, make up the complete agreement between you and Elvora regarding your use of this website.

Changes to These Terms
We may update these Terms at any time. The latest version will always be available on this page.

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